Clinical Support Consultant

CSC1
£35,000 - £40,000

Our client, one of the largest suppliers of medical equipment solutions in the world providing the latest technology, with a service and support package the envy of the industry, is looking for a Clinical Support Consultant to provide direct support to the sales team in pre-sales activities and ongoing customer support.

 

Key responsibilities include:

  • Working closely with the service and sales teams to provide clinical support to the post sale installation process
  • Liaising with the installed base users to develop and maintain excellent customer relations, identify training requirements and troubleshoot any problems arising
  • Co-ordinating and resolving configuration changes or issues on-site
  • Coordinating and carrying out software upgrade requirements on-site
  • Liaising with the service team on all customer support requirements and act as a bridge between the sales team, service team and customers
  • Supporting pre-sale customer trials tender responses, presentations, demonstration days and exhibitions
  • Supporting the installation process and the Clinical Training Manager
  • In conjunction with service department form part of the out of hours on-call rota

 

The successful candidate will;

  • ideally be degree qualified in a relevant field
  • have excellent communication skills;
  • be experienced in a clinical product environment with  at least  2 years + in a Presales / Consulting environment.
  • have experience in a customer facing role
  • have a full driving licence and be comfortable with travel to client sites.

 

This is an excellent opportunity to join a company that is expanding in a thriving business sector. For more information or to apply email Rob Ally on rob@escalateuk.co.uk